Privacy Policy
This page explains how personal information may be handled when you use the Khalsa Living website or contact us.
Draft status
Complete Before Publication
Developer note: this is a working website draft. Insert the legal entity, ABN, privacy contact details, effective date, confirmed service providers and overseas disclosure information, then obtain Australian legal review before publication.
About this policy
Who This Policy Covers
[Insert legal entity name and ABN] trading as Khalsa Living (Khalsa Living, we, us or our) respects your privacy. This policy explains how we collect, hold, use and disclose personal information.
Effective date: [Insert date]. Privacy contact: [Insert privacy email, phone and postal address].
Information we collect
Information You Give Us
Depending on how you deal with us, we may collect:
- your name and contact details
- details about your enquiry, preferred home, budget range and intended timing
- property information such as an address, lot number, estate, title details, plans, covenants, developer guidelines and site photographs
- information relating to consultations, an active project, handover or aftercare request
- records of correspondence and your marketing preferences
- website usage information such as device, browser, pages visited, referral source, cookie identifiers and approximate location where enabled
Please do not send identification documents, bank statements, loan records, health information or other sensitive information unless we specifically request it through an appropriate channel.
How we collect information
How Information Reaches Us
We may collect personal information directly from you through website forms, telephone calls, emails, consultations, events, project communications and documents you provide.
We may also receive information from a person acting for you, a referral source, a land or property contact, a professional adviser, a service provider or a publicly available source where this is lawful and relevant.
How we use information
Why We Use Personal Information
- to respond to enquiries and consultation requests
- to discuss homes, land, budgets, services and project suitability
- to prepare or administer quotations, agreements, projects, support and aftercare where applicable
- to communicate with you and keep appropriate business records
- to operate, secure, measure and improve the website and our services
- to meet legal, regulatory, insurance, safety and dispute-resolution requirements
- to send marketing only where permitted, with a way to unsubscribe
Disclosure
When Information May Be Shared
We may disclose relevant information to employees and contractors, technology and document providers, professional advisers, insurers, regulators, dispute-resolution bodies and other parties involved in an enquiry or project where reasonably necessary and lawful.
If you ask us to help explore land or related services, information may be shared with an independent property professional with your knowledge or consent. Those parties handle information under their own privacy practices.
[Insert confirmed statement about cloud providers and whether personal information is likely to be disclosed or stored outside Australia, including relevant countries if practicable.]
Storage and security
Protecting and Retaining Information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No online transmission or storage method is completely secure.
We retain information for as long as reasonably required for the purpose collected, our business records and applicable legal obligations. When information is no longer required, we take reasonable steps to destroy it or remove identifying details, subject to lawful retention requirements.
Access correction and complaints
Your Privacy Requests
You may contact us to request access to personal information we hold about you, ask us to correct it or raise a privacy concern. We may need to confirm your identity before acting on a request.
Send requests to [Insert privacy email]. We will consider the request and respond within a reasonable period. If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.
Cookies and marketing
Website Data and Marketing Choices
The website may use cookies and similar technologies for essential operation, security, preferences and analytics. The production website should identify the actual tools used and provide any consent controls required for those tools.
You can unsubscribe from marketing messages using the unsubscribe option in the message or by contacting us. Service and project communications may still be sent where they are needed for an enquiry or existing relationship.
Changes and contact
Updates to This Policy
We may update this policy when our practices, service providers or legal obligations change. The current version should show its effective date on this page.
Privacy contact: [Insert legal entity, privacy email, phone and postal address].